By continuing to use our site, you accept the terms and conditions (and any later amendments to them) from the text below.

We are a company which retails Belgian -style chocolate items and products

Please note all online payments are to be made through Payfast Payment Gateway to ensure a safe and secure transferal of payments. All standard-item orders will take 3-5 days to complete or deliver, and under no circumstances can we ensure delivery before the aforementioned times. Personalised/non-standard products will come with their own specific lead times that will be defined, and communicated to you, by The Chocolate Centre staff.

All products remain property of The Chocolate Centre until payment has been made in full and you have received your product.

All returns are subject to a scrutiny of post-purchase handling of items, such as whether the product was kept in a cool & dry environment, if it was treated neglectfully, etc…. As the producer and distributer of our chocolates, we constantly strive to ensure the highest level of quality from our products and will not sell an item which does not meet our exacting standards of quality.

Refunds can only be processed once we have received the Proof of Purchase & can ensure the product(s) has not been tampered with or opened. Any product that is eaten, opened or damaged by the customer will not be refunded. It remains at the discretion of The Chocolate Centre and its employees to decide whether a refund is applicable.

Delivery is supplied by courier, depending on the type of delivery service needed. We cannot ensure nor promise that our chocolates will remain in the condition they left us in, and do not take responsibility for any damage incurred during transit. The Chocolate Centre will provide you with a quote, or you may book your own courier for collection. All deliveries, unless stated otherwise by The Chocolate Centre, are to be charged to the customer.

All complaints must be sent to info@thechocolatecentre. Please note that we try to reply as fast as possible, but that is not always possible due to our workload. If your complaint is not dealt with in 3-5 days, please send through another email.

The Chocolate Centre reserves the right to change our prices at any time and without for-warning.

Replacements of products, or their decorations, will always be cleared with the customer before the completion of the order. We can not ensure any specific colours, styles or patterns of our decorations, as we may not always have in stock.

All items and products displayed on this website are subject to stock availability and chocolate-mould availability.

Disclaimer

1. The materials on The Chocolate Centre website are provided on an ‘as is’ basis. The Chocolate Centre makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
2. Further, The Chocolate Centre does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall The Chocolate Centre or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The Chocolate Centre website, even if The Chocolate Centre or The Chocolate Centre authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing on The Chocolate Centre website could include technical, typographical, or photographic errors. The Chocolate Centre does not warrant that any of the materials on its website are accurate, complete or current. The Chocolate Centre may make changes to the materials contained on its website at any time without notice. However The Chocolate Centre does not make any commitment to update the materials.

Links

The Chocolate Centre has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Chocolate Centre of the site. Use of any such linked website is at the user’s own risk.

Modifications

The Chocolate Centre may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Your privacy is important to us.

It is The Chocolate Centre policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The Chocolate Centre may change this privacy policy from time to time at The Chocolate Centre sole discretion.